Privacy Policy

FondMemoirs (“FondMemoirs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and delete your personal data when you visit www.fondmemoirs.com (the “Website”), create an account, submit voice notes or other memoir content, purchase our services, or otherwise interact with us.

If you are located in the United Kingdom, European Economic Area, or another jurisdiction with similar privacy laws, we aim to handle your personal data in accordance with applicable data protection law, including the UK GDPR, the EU GDPR where applicable, and the Data Protection Act 2018.

1. Who we are

FondMemoirs is the controller of your personal data for the purposes described in this Privacy Policy.

2. Who this policy applies to

This Privacy Policy applies to:

• visitors to our Website;
• people who create an account with FondMemoirs;
• customers who use our memoir creation services;
• people who contact us by email, web form, or other channels.

3. The personal data we collect

We may collect the following categories of personal data:

A. Identity and contact data

• Name.
• Email address.
• Postal address.
• Telephone number, if provided.
• Account login details.

B. Memoir content

• Voice recordings that you submit.
• Transcripts generated from those recordings.
• Written notes, edits, prompts, comments, and responses you provide.
• Details about your life, family, work, relationships, memories, and experiences that you choose to share.
• Photographs or other content, if you choose to upload them.

C. Order and transaction data

• Billing details.
• Order history.
• Print and delivery information.
• Limited payment-related information necessary to process your order.

We do not store full card numbers unless this is done directly by our payment processor and not by us.

D. Technical and usage data

• IP address.
• Browser type and version.
• Device information.
• Time zone and location data derived from your connection.
• Website activity, page views, and diagnostics.
• Cookie and similar technology data.

E. Communications data

• Messages you send to us.
• Customer support requests.
• Feedback, survey responses, and other correspondence.

4. How we collect your data

We collect personal data:

• directly from you, when you create an account, submit content, place an order, or contact us;
• automatically, when you browse or use our Website;
• from service providers who help us process payments, host our Website, provide analytics, print books, or deliver orders.

5. How we use your personal data

We use your personal data to:

• create, edit, format, and deliver your memoir;
• convert your voice notes into transcripts and manuscript drafts;
• manage your account;
• process payments and orders;
• arrange printing and delivery;
• communicate with you about your account, order, and support requests;
• improve the safety, reliability, and performance of our Website and services;
• prevent fraud, abuse, misuse, or security incidents;
• comply with legal, tax, regulatory, and accounting obligations;
• enforce our legal rights and contractual terms.

6. How we use memoir content

This section is especially important.

Your voice notes, transcripts, manuscript drafts, and related memoir materials are used only for the purpose of creating, editing, producing, and, where requested, reprinting your memoir.

We do not use your voice notes, transcripts, or memoir content:

• to train our models;
• to train third-party AI models;
• to develop unrelated products or services;
• for advertising purposes;
• for sale to data brokers or other third parties.

We treat memoir content as private customer content submitted solely so we can provide the service you requested.

7. Our legal bases for processing

Where the UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases:

• performance of a contract, where processing is necessary to provide the services you purchased;
• consent, where you voluntarily submit memoir content or where consent is otherwise required;
• legitimate interests, where necessary to operate, secure, improve, and administer our business, provided those interests are not overridden by your rights;
• legal obligation, where we must keep or use certain information to comply with law.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal, and it may limit our ability to continue providing some or all of the service.

8. Data sharing

We do not sell your personal data.

We may share your personal data only where reasonably necessary with:

• hosting and cloud storage providers;
• transcription, processing, and technical service providers acting on our behalf;
• payment processors;
• printing and fulfilment partners;
• shipping and delivery providers;
• customer support, email, and communications providers;
• professional advisers such as lawyers, accountants, and insurers;
• regulators, authorities, courts, or law enforcement where required by law or to protect legal rights.

Where third parties process personal data on our behalf, we require them to handle it appropriately and only for the services they provide to us.

9. International transfers

Some of our service providers may process personal data outside the UK or EEA.

Where that happens, we will take appropriate steps to protect your personal data, which may include using adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms required by applicable law.

10. Data retention

We keep personal data only for as long as we need it for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Our general approach is as follows:

• voice recordings, transcripts, and working draft materials are retained only while your memoir is being created, reviewed, produced, and printed;
• once your memoir has been printed, we will delete those voice recordings, transcripts, and related working materials from our active systems within a reasonable period, unless we are required to retain something by law or you ask us to delete it sooner;
• we may retain the final digital version of your memoir so that we can provide future access, replacement, or reprint support if you request it;
• if you ask us to delete your digital manuscript, we will delete it, subject only to any limited retention we are legally required to keep;
• billing, tax, payment, and certain transactional records may be retained for longer where required by law or legitimate business recordkeeping obligations.

11. Your rights

Depending on your location and the law that applies, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion of your personal data;
• restrict or object to certain processing;
• request transfer of your data to you or another provider, where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with a supervisory authority.

If you request deletion of your final digital manuscript, we will honor that request unless we are legally required to retain limited information.

12. Right to deletion

You may request that we delete:

• your account;
• your voice recordings;
• your transcripts;
• your memoir-related working files;
• your final stored digital manuscript.

Please note:

• if your memoir is still in progress, deletion may prevent us from completing the service;
• if printing has already been approved, completed, or dispatched, deletion may not reverse production or shipping already underway;
• we may retain limited records needed for legal compliance, fraud prevention, dispute resolution, or accounting.

13. Security

We take reasonable technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage environment, or transmission system can be guaranteed to be completely secure. You provide information to us at your own risk, but we work to apply appropriate safeguards and limit access to your data.

14. Children

FondMemoirs is intended only for adults aged 18 and over.

We do not knowingly offer accounts or services to children or collect personal data directly from anyone under 18. If we become aware that we have collected personal data from a person under 18, we may suspend or close the account and delete the relevant data.

15. Cookies and similar technologies

Our Website may use cookies and similar technologies to:

• make the Website function properly;
• remember preferences;
• understand how visitors use the Website;
• improve security and performance.

16. Third-party links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will post the updated version on our Website and update the “Last updated” date.

18. Contact us

For questions, privacy requests, or data deletion requests, please contact:

FondMemoirs
contact@fondmemoirs.com

If you are in the UK and believe your data has been handled unlawfully, you may also complain to the Information Commissioner’s Office. If you are in the EEA, you may contact your local data protection authority.